Agency directory & correspondence

The agency directory

Browse and search agencies — New Mexico state and local bodies plus federal agencies — each with its filing contact. Every request targets an agency from the directory, so the letter goes to the right place.

The activity feed

Every request has one chronological activity feed, oldest first, that merges outbound letters, agency replies, internal notes, and system events. It’s the single place to see everything that has happened on a request.

Internal notes

Add working notes to a request for your team. From a note’s menu you can:

• Archive a note to hide it from the default view (and reveal archived notes with the “Show archived notes” toggle).
• Delete a note you authored (admins can manage any note).

Notes are internal to your workspace — they’re never sent to the agency.

Agency replies

When an agency responds, the reply threads onto the request’s activity feed and is labeled with a status (for example, an acknowledgment or a production of records) so you can see where the request stands.